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Everything You Need
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Pricing, setup, security, integrations, and how Voksha works for your business - all answered in one place.
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How to set up and start using Voksha, the AI receptionist for small businesses
How Voksha answers and handles your calls
Plans, pricing, calls, and billing questions
What Voksha can do for your business
Connecting Voksha with your existing tools
Data protection, encryption, and compliance
How Voksha works for specific business types
The technology behind Voksha
How Voksha compares to alternatives
Search All Questions.
Getting Started
3 questionsDo I have to change my phone number?
No. You keep your existing business phone number and forward calls to the Voksha number we give you. Voksha is live in under 5 minutes by forwarding your existing number.
How long does it take to set up Voksha?
Voksha is live in under 5 minutes by forwarding your existing number. Create your account, tell Voksha about your business, set up call forwarding, and you are live.
Can I customize the AI greeting and responses?
Yes. You control the greeting, tone, and instructions. Tell Voksha how to answer, what questions to ask, and what to do with different kinds of calls.
How It Works
3 questionsHow does Voksha's AI receptionist work?
Voksha answers every call on the first ring and responds in under 200 ms. It follows your call script, captures the caller's details, and sends you a summary. On Premium it also books appointments.
Will callers know they are talking to AI?
Voksha sounds natural and professional, and you choose how it introduces itself. You can tell callers up front that they are speaking with an AI assistant, and Voksha answers honestly if asked.
What happens if the AI cannot answer a question?
Voksha recognizes its limits. For questions it cannot handle, it captures the caller's details and question, takes a message, and sends it to you right away by email and SMS.
Pricing & Billing
5 questionsIs there a free trial?
No. Instead you get a free demo call so you can hear Voksha live, and every plan comes with a 7-day money-back guarantee.
How does Voksha billing work?
Voksha bills monthly. Starter is $14/month for 15 calls and Premium is $99/month for 150 calls, then $1 per extra call. Enterprise starts at $990/month. No setup fees.
Do I need to sign a contract?
No contracts. Voksha is month-to-month. Cancel anytime with no penalties or hidden fees.
What happens if I exceed my monthly calls?
Voksha keeps answering. Extra calls are billed at $1 per call, and you get email alerts at 75% and 90% of your included calls. You can upgrade your plan anytime for more included calls.
How much does Voksha cost compared to a human receptionist?
The median receptionist salary is $38,010 a year (BLS), about $54,300 with benefits. Voksha starts at $14/month ($168/year), answers 24/7, and works alongside your team.
Features & Capabilities
4 questionsCan Voksha transfer calls to my team?
Yes, on Premium. With custom call flows and after-hours emergency routing, Voksha can send calls to the right person based on what the caller needs and how urgent it is. On Starter, it takes a message and alerts you.
Can Voksha book appointments into my calendar?
Yes, on Premium and Enterprise. Connect Google Calendar, Microsoft Outlook or Apple iCloud (or Mindbody, Square Appointments or Booker) from your dashboard and Voksha books during the call. Starter takes a message instead.
How does after-hours call answering work?
Voksha answers calls 24/7, including nights, weekends, and holidays. It follows your after-hours instructions, takes messages, and on Premium sends emergencies to you and books appointments.
What languages does Voksha support?
English on Starter; on Premium, English plus a second language of your choice, such as Spanish, Korean or Chinese; and more on Enterprise.
Integrations
2 questionsWhat integrations does Voksha support?
Voksha lists 79 integrations, available on Premium and Enterprise. Six connect yourself from the dashboard (Google Calendar, Outlook, Apple iCloud, Mindbody, Square Appointments, Booker); the rest, like Salesforce, HubSpot, Clio and ServiceTitan, are set up with Voksha support.
Does Voksha work with my CRM?
Yes, on Premium and Enterprise. Salesforce, HubSpot, Zoho CRM, Pipedrive, Clio and other CRMs are set up with Voksha support, so new leads and call notes go into your CRM.
Security & Privacy
5 questionsIs Voksha HIPAA compliant?
Yes, on the Enterprise plan (from $990/month): HIPAA compliance with a signed BAA, plus GDPR and CCPA compliance and a 99.9% uptime SLA. Every plan is SOC 2 compliant and ISO 27001 compliant.
Does Voksha sell my data?
No. Voksha never sells your business data or caller information. Your data belongs to you. We earn revenue from subscriptions, not data.
How does Voksha encrypt call data?
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256. Every plan is SOC 2 compliant and ISO 27001 compliant.
Is Voksha compliant with Canadian privacy laws (PIPEDA)?
Yes. Voksha is PIPEDA-compliant and supports Quebec Law 25. Canadian business data can be stored in Canadian data centers, and customers are notified within 72 hours of any breach.
How does Voksha prevent social engineering attacks?
Voksha only shares what you allow, and it is built to resist callers who try to trick it into revealing private information. Guardrails held on 99.96% of calls in our call intelligence report.
Industries
3 questionsHow does Voksha work for law firms?
Voksha answers every intake call 24/7, collects case details, and sends them to you. On Premium it books consultations and connects to Clio and other legal software (set up with Voksha support).
How does Voksha work for medical clinics?
Voksha answers patient calls 24/7, answers office-hour and insurance questions, and takes messages. On Premium it books appointments. HIPAA with a signed BAA comes with the Enterprise plan.
How does Voksha work for restaurants?
Voksha answers every call, even during the dinner rush, with menu, hours and location answers. On Premium it takes reservations and connects to tools like Toast, Square, Resy and OpenTable (set up with Voksha support).
AI Technology
2 questionsWhat AI technology does Voksha use?
Voksha uses large language models (LLMs) for understanding, real-time speech recognition, natural voice technology, and the instructions you give it about your business.
Can Voksha handle multiple calls at the same time?
Yes. Unlike a human receptionist who handles one call at a time, Voksha answers many calls at once, so callers never hit a busy signal.
Comparisons
3 questionsHow is Voksha different from traditional answering services?
Voksha uses AI instead of live operators. It answers on the first ring, 24/7, with no hold times, and bills per call instead of per minute: $99 for 100 calls on Premium vs about $479 to $1,160 on live services we track.
How is Voksha different from virtual receptionists?
Virtual receptionists are remote people, usually billed by the minute or call. Voksha is an AI receptionist from $14/month that answers every call instantly, 24/7, and handles many calls at once.
What makes Voksha different from other AI receptionists?
Voksha is built for small and local businesses: it answers on the first ring and responds in under 200 ms, includes security protection on every plan, bills per call from $14/month, and is live in under 5 minutes.
Still Have
Questions?
Try Voksha yourself or reach out to our team. We are happy to help you find the right solution.