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How does Voksha work for medical clinics?

Quick Answer

Voksha answers patient calls 24/7, answers office-hour and insurance questions, and takes messages. On Premium it books appointments. HIPAA with a signed BAA comes with the Enterprise plan.

Voksha answers patient calls so your front desk can focus on the people in the room.

On every plan:

  1. 1Common questions: Answers questions about office hours, accepted insurance, and location
  2. 2New patient details: Captures the caller's details and reason for calling
  3. 3Messages: Sends you each caller's details by email and SMS

On Premium:

  1. 1Patient scheduling: Books appointments on your calendar
  2. 2After-hours emergency routing: Sends urgent calls to your on-call provider
  3. 3Written confirmation: Emails the patient a confirmation when they give an email address

Practice software (set up with Voksha support, Premium or Enterprise)

  • athenahealth
  • Kareo
  • DrChrono
  • Practice Fusion

HIPAA:
HIPAA compliance with a signed BAA comes with the Enterprise plan (from $990/month). Starter and Premium do not include a BAA. Every plan is SOC 2 compliant and ISO 27001 compliant.

Clinic types served:
Primary care, dental, dermatology, physical therapy, pediatrics, mental health, chiropractic, optometry, and specialty practices.

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