Can I customize the AI greeting and responses?

Quick Answer

Yes. You control the greeting, tone, and instructions. Tell Voksha how to answer, what questions to ask, and what to do with different kinds of calls.

Yes. Voksha gives you control over how your AI receptionist talks to callers.

What you can customize on every plan:

Greeting message: Set exactly how Voksha answers the phone (e.g., "Thank you for calling Smith Law Firm, how can I help you today?")
Tone: Professional, friendly, warm, formal, or casual
Business information: Services, hours, location, pricing, and details callers commonly ask about
Call script: The questions Voksha asks and the details it collects from each caller

Added on Premium:

Custom call flows: Different handling for different kinds of calls
After-hours emergency routing: Urgent calls go to you
Two languages: English plus a second language of your choice, such as Spanish, Korean or Chinese

Language: English on Starter, two languages on Premium, and more on Enterprise.

You set all of this in the Voksha dashboard. Changes take effect immediately, so you can refine your AI receptionist over time based on real calls.