Capture Every Job Request - Even When You're Under a House

Voksha listens for the emergency signs you set (no AC, no heat, system down, leaking) and flags those calls. It alerts you by email or text right away with the customer's details, location, and issue, and after-hours emergency routing on Premium sends urgent calls straight to your on-call tech.

Yes. Voksha asks questions to judge urgency against your rules. 'No AC on a very hot day' is treated as an emergency. 'Want to schedule a spring tune-up' is routine and, on Premium, gets booked into an open slot. This keeps emergency slots free for urgent work.

On Premium or Enterprise, ServiceTitan, Housecall Pro, FieldEdge and similar tools can be set up with Voksha support. Google Calendar, Microsoft Outlook, and Apple iCloud you can connect yourself from the dashboard on Premium.

Voksha handles many calls at once, so callers never hear a busy signal. During summer heat waves it answers every call on the first ring, captures every job, and on Premium books appointments, without hiring seasonal staff or paying overtime.

Yes, on Premium. Voksha understands AC repair, heating repair, installation, replacement, duct cleaning, thermostat issues, maintenance plans, and emergency service, and books each into an open time on your calendar based on the job types you set up.

Voksha starts at $14/month for 15 calls, then $1 per additional call, with a $99/month Premium plan for 150 calls that adds booking and emergency routing. There are no per-minute charges or after-hours premiums, so a busy peak season does not produce a surprise bill.

Both. Voksha is an AI answering service and virtual receptionist for HVAC contractors. It answers calls 24/7, flags emergencies, and on Premium books service visits, replacing both voicemail and a traditional live-operator answering service.

Voksha answers in English on Starter, English plus a second language of your choice on Premium (such as Spanish, Korean or Chinese), and more on Enterprise, which matters in diverse service areas. You get a summary of every call.

An HVAC virtual receptionist answers service calls, books maintenance, and gets no-heat and no-cool emergencies to you when your techs cannot pick up. Voksha is an AI HVAC virtual receptionist that works 24/7; on Premium it books jobs, and tools like ServiceTitan or Housecall Pro can be set up with Voksha support.

Voksha answers on the first ring, asks the questions that separate an emergency from routine work, and matches the answers against the rules you set. A no-heat call in January, a no-cool call in a heatwave, a gas smell or a water leak is flagged and you are alerted right away; after-hours emergency routing on Premium sends it to your on-call technician. Everything else is captured in full and, on Premium, booked into the next open slot.

You do. You list the trigger phrases and job types that qualify, typically no heat, no cool, gas smell, carbon monoxide alarm, water leak from a system, and no power to equipment. Voksha applies your list on every call, which is more consistent than an answering service operator with no trade knowledge making the judgement call at 2am.

There is no hold queue, so the sequence is: first-ring answer, emergency confirmed against your rules, address and access details captured, then an alert to you, and on Premium after-hours emergency routing sends the call to your on-call tech. A human answering service often puts callers in a queue before any of that starts.

Address, system type, make and model where the caller knows it, the symptom in their own words, when it started, thermostat state, access and gate codes, pets on site, and whether the caller is the homeowner or a tenant. A message that only says the customer called about heat costs you a diagnostic visit to learn the same things.

Yes. The same emergency triage approach covers plumbing, electrical, roofing and locksmith work. You define what qualifies as urgent for your trade, and the rest of the call flow (taking details, booking on Premium, and alerting you) works the same way.

It is more consistent overnight than a staffed line, because it applies the same triage rules at 3am as at 3pm with no fatigue and no shift handover. If a call falls outside what you configured, it flags it and alerts you rather than guessing, and you get a summary of every call either way.