Capture Every Job Request - Even When You're Under a House

Voksha identifies emergency keywords (no AC, no heat, system down, leaking) and prioritizes those calls. It immediately texts/calls your on-call technician with customer details, location, and issue description-usually within 60 seconds of the call.

Yes. Voksha asks diagnostic questions to determine urgency. 'No AC on a 95°F day' triggers emergency dispatch. 'Want to schedule spring tune-up' books a routine maintenance appointment. This prevents wasting emergency slots on non-urgent work.

Yes. Voksha integrates with ServiceTitan, Housecall Pro, Jobber, FieldEdge, and other platforms. Customer information, appointment details, and job notes sync automatically-no manual data entry.

Voksha scales instantly. During June-August heat waves when call volume spikes 200-300%, it answers every call within 3 seconds, books appointments, and dispatches techs-without hiring seasonal staff or paying overtime.

Absolutely. Voksha understands AC repair, heating repair, installation, replacement, duct cleaning, thermostat issues, maintenance plans, and emergency service. It books the right time slot with the right technician and equipment for each job type.

Voksha starts at $14/month for 15 calls, then $1 per additional call, with a $99/month Premium plan for 150 calls. There are no per-minute charges or after-hours premiums, so a busy peak season does not produce a surprise bill.

Both. Voksha is an AI answering service and virtual receptionist built for HVAC contractors. It answers calls, dispatches emergencies, and books service visits 24/7, replacing both voicemail and a traditional live-operator answering service.

Yes. Voksha answers in 200+ languages automatically, which matters in diverse service areas, and delivers your team an English summary of every call.

An HVAC virtual receptionist answers service calls, books maintenance, and dispatches no-heat and no-cool emergencies when your techs cannot pick up. Voksha is an AI HVAC virtual receptionist that works 24/7 and can sync jobs to ServiceTitan, Housecall Pro, or Jobber.

Voksha answers on the first ring, asks the questions that separate an emergency from routine work, and matches the answers against the rules you set. A no-heat call in January, a no-cool call in a heatwave, a gas smell or a water leak transfers live or pages your on-call technician within seconds. Everything else is captured in full and booked into the next available slot.

You do. You list the trigger phrases and job types that qualify, typically no heat, no cool, gas smell, carbon monoxide alarm, water leak from a system, and no power to equipment. Voksha applies your list literally on every call, which is more consistent than an answering service operator with no trade knowledge making the judgement call at 2am.

There is no hold queue, so the sequence is: first-ring answer, emergency confirmed against your rules, address and access details captured, then a live transfer or page. In practice the technician is reached within the same call. A human answering service adds a 15 to 45 second queue before any of that starts.

Address, system type, make and model where the caller knows it, the symptom in their own words, when it started, thermostat state, access and gate codes, pets on site, and whether the caller is the homeowner or a tenant. A message that only says the customer called about heat costs you a diagnostic visit to learn the same things.

Yes. The same emergency triage model covers plumbing, electrical, roofing and locksmith work. You define what qualifies as urgent for your trade, and the rest of the call flow, intake capture, booking and dispatch, is identical.

It is more consistent overnight than a staffed line, because it applies the same triage rules at 3am as at 3pm with no fatigue and no shift handover. If the call falls outside what you configured, it escalates rather than guessing, and you get a transcript of every call either way.