Can Voksha transfer calls to my team?

Quick Answer

Yes, on Premium. With custom call flows and after-hours emergency routing, Voksha can send calls to the right person based on what the caller needs and how urgent it is. On Starter, it takes a message and alerts you.

Yes. Call routing is part of the custom call flows and after-hours emergency routing on Premium and Enterprise.

When Voksha can route a call

Caller request: When a caller asks to speak to a specific person
Urgency: Emergency calls go to you straight away
Type of call: Different kinds of calls to different people
Time of day: Route during business hours, take messages after hours

How it works:
1. Voksha recognizes that the call should go to someone on your team
2. Tells the caller it is connecting them
3. Dials the person you chose
4. If no one answers, takes a message and alerts you

On Starter:
Voksha answers every call, takes a detailed message, and sends you the caller's details by email and SMS right away.

On Enterprise:
Multiple AI agents per department and multi-location support.