ServiceTitan · Home Services · Updated Oct 2026
ServiceTitan + Voksha: Answer Every Emergency Call
Voksha answers your phone on the first ring, day and night, captures the job details, sends urgent calls to your on-call tech, and adds new jobs and estimate requests to ServiceTitan once Voksha support has connected it.
What is an AI receptionist with ServiceTitan?
An AI receptionist with ServiceTitan is phone software that answers inbound contractor calls and puts the result into ServiceTitan as a job or estimate request instead of a voicemail. Once Voksha support has connected your ServiceTitan account, Voksha asks your intake questions, adds new customers and jobs, and offers the appointment windows you have set up. For burst pipes, no heat and electrical failures it follows your emergency rules and transfers the call to your on-call tech. The ServiceTitan integration is available on the Premium and Enterprise plans.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). ServiceTitan is set up with Voksha support.
How It Works
Voksha + ServiceTitan Together.
What happens on a call once ServiceTitan is connected (Premium and Enterprise plans).
Emergency Calls Go Straight to Your On-Call Tech
When a caller reports an emergency, Voksha recognises it from the rules you set, captures the address and problem, transfers the call to your on-call technician and adds a priority job in ServiceTitan for your team.
Routine Service Booking
For routine service requests, Voksha offers the appointment windows it can see in ServiceTitan for that job type and books the one the caller picks.
Estimate Requests
Callers asking for a quote on a new installation or major repair have their details captured by Voksha and added to ServiceTitan as an estimate request for your team to follow up.
Call Summary for Your Team
After every call you get a summary by email or text alert, and the job notes in ServiceTitan show what the caller said, so nobody has to listen back to a recording.
Benefits of Voksha + ServiceTitan.
Capture Every Emergency Call
A furnace failure at 2 AM or a weekend burst pipe is often your most valuable job. Voksha answers those calls on the first ring and gets them to your on-call tech instead of voicemail.
Complete Job Details Every Time
Voksha asks the same intake questions on every call, so jobs arrive in ServiceTitan with the address, the problem and the caller's contact details already filled in.
Grow Without Adding Office Staff
Voksha handles many calls at once, so a busy Monday morning or a heatwave does not mean busy signals or extra hires for the phones.
A Consistent Booking Script
Voksha follows your call script word for word on every call, so callers hear the same professional process whether it is 9 AM or midnight.
Real-World Use Cases.
Midnight Furnace Failure
A homeowner's furnace stops working at midnight in January. Voksha answers on the first ring, recognises the no-heat emergency, takes the address and details, transfers the call to your on-call HVAC tech and adds a priority job in ServiceTitan.
Seasonal AC Tune-Up Booking
Spring arrives and the phone lights up with AC maintenance requests. Voksha answers every call at once and books each caller into the tune-up windows you have opened in ServiceTitan.
Warranty Question After an Install
A homeowner calls about the warranty on a water heater your team installed last week. Voksha answers the general warranty questions you have given it, takes the details and passes the call summary to your office to follow up.
Setup
How to Connect Voksha
to ServiceTitan.
Voksha is live in under 5 minutes by forwarding your existing number, and Voksha support sets up the ServiceTitan connection with you. Here is the full sequence.
Ask Voksha support to connect ServiceTitan
Voksha support sets up the connection with you and confirms what Voksha can see and add in your ServiceTitan account.
Map business units and job types
Match your ServiceTitan job types to the reasons people call, so an AC tune-up and a full system diagnostic are booked as different jobs.
Set your service area and on-call rules
Tell Voksha which areas you cover and which technician is on call by day and hour, so emergency calls reach the right person at 2 AM.
Define what counts as an emergency
List the problems that need an urgent response, such as no heat, no cooling, gas smell or a water leak, and choose who those calls are transferred to.
Test with real scenarios
Place test calls covering an emergency, a routine booking and an estimate request, and check each one lands correctly in ServiceTitan before going live.
Forward your number
Point your existing business line at Voksha. Nothing is ported and nothing on your trucks or listings has to change, so you can reverse it at any time.
Yes. Once Voksha support has connected your ServiceTitan account, Voksha adds new jobs with the customer's details, the problem described and the priority, so they show up for your dispatcher.
Voksha support sets up your service area and job types during setup, so Voksha can tell out-of-area callers politely and add in-area jobs with the right job type for your dispatcher to assign.
You decide which problems count as emergencies and who is on call. Voksha follows those rules on every call: it captures the details, transfers the caller to your on-call tech and alerts you. After-hours emergency routing is part of the Premium plan.
Voksha can explain your membership options using the information you give it and flag interested callers in the call summary for your team to follow up.
Yes. Voksha is an AI receptionist that answers your calls and, once Voksha support has connected ServiceTitan, adds new jobs and estimate requests there. Emergency calls follow your on-call rules. The ServiceTitan integration is available on the Premium and Enterprise plans.
The ServiceTitan integration is included on Premium ($99/month, 150 calls included) and Enterprise. Starter ($14/month) answers every call, captures the caller's details and sends you a call summary, but does not connect to ServiceTitan or book jobs.
Voksha itself is live in under 5 minutes by forwarding your existing number. Voksha support then sets up the ServiceTitan connection with you and maps your job types, and you can test it with a few calls before relying on it.
No custom development is needed on your side. Voksha support walks you through giving Voksha access from your ServiceTitan account.
Voksha checks the caller's phone number against your existing ServiceTitan customers before adding a new one, so a returning customer's new job goes on their existing record.
The call is still answered and the full intake is captured. You get the call summary as usual, so no enquiry is lost even if the job has to be entered by hand.
Pair ServiceTitan with the right Voksha setup
Other Home Services Integrations
Activate the
ServiceTitan Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the ServiceTitan connection with you.