ServiceTitan · Home Services
ServiceTitan + Voksha: Never Miss an Emergency Call Again
Voksha's AI receptionist integrates with ServiceTitan to dispatch technicians, schedule service appointments, collect estimate requests, and update callers on job progress - 24 hours a day, 365 days a year.
What is ServiceTitan?
ServiceTitan is the leading field service management platform for residential and commercial contractors. The Voksha integration connects your phone line directly to ServiceTitan so every inbound call drives action. Voksha can create new jobs, check technician availability and dispatch zones, schedule appointments into open capacity windows, and provide callers with real-time updates on their existing service jobs. For emergency calls - burst pipes, no-heat situations, electrical failures - Voksha follows your priority dispatch rules to get a technician en route immediately.
How It Works
Voksha + ServiceTitan Together.
Automated workflows that connect every call to your ServiceTitan account.
Emergency Dispatch
When a caller reports an emergency, Voksha identifies the urgency, checks technician availability in ServiceTitan's dispatch board, and creates a priority job with the nearest available tech assigned.
Service Scheduling with Tech Availability
For routine service requests, Voksha checks ServiceTitan's capacity planning module to find appointment windows that match both the caller's preference and your technicians' availability.
Estimate Requests
Callers requesting quotes for new installations or major repairs have their details captured by Voksha and entered as estimate opportunities in ServiceTitan for your sales team to follow up.
Job Status Updates to Callers
Homeowners calling to check on a scheduled service visit get real-time information from ServiceTitan - including technician name, estimated arrival window, and current job status.
Benefits of Voksha + ServiceTitan.
Capture Every Emergency Call
HVAC failures at 2 AM and weekend plumbing emergencies generate your highest-margin jobs. Voksha ensures those calls are answered and dispatched instantly, not sent to voicemail.
Optimize Dispatch Efficiency
Voksha creates jobs in ServiceTitan with accurate location and issue details, allowing your dispatch team or ServiceTitan's automated routing to assign the right tech without callbacks.
Grow Revenue Without Growing Office Staff
As your service area and call volume expand, Voksha scales with you - handling hundreds of concurrent calls without hiring additional CSRs.
Consistent Call Booking Rate
Voksha follows your scripted booking process for every call, maintaining the high booking rates that ServiceTitan coaches recommend without human variability.
Real-World Use Cases.
Midnight Furnace Failure
A homeowner's furnace stops working at midnight in January. They call your number and Voksha answers immediately, identifies the no-heat emergency, checks ServiceTitan for the on-call HVAC technician, creates a priority dispatch job, and texts the tech - all within 90 seconds of the call starting.
Seasonal AC Tune-Up Booking
Spring arrives and your phone lines light up with AC maintenance requests. Voksha handles the volume, scheduling each caller into ServiceTitan capacity windows that keep your technicians efficiently routed throughout each day.
Post-Service Follow-Up Call
A homeowner calls to ask about the warranty on a water heater your team installed last week. Voksha pulls up the completed job in ServiceTitan, confirms the installation date and warranty terms, and offers to schedule a follow-up if needed.
Yes. Voksha uses ServiceTitan's API to create new jobs with full details including customer information, issue description, location, and priority level. Jobs appear on your dispatch board immediately.
Yes. Voksha is aware of your ServiceTitan dispatch zones and business unit configurations. It routes jobs to the correct zone based on the caller's address.
You configure your emergency dispatch rules during onboarding - which job types qualify as emergencies, which technicians are on call, and what notifications to trigger. Voksha follows these rules exactly.
Voksha can present your ServiceTitan membership options to callers, explain the benefits, and flag interested customers for your membership sales team to follow up and close.
Pair ServiceTitan with the right Voksha setup
Other Home Services Integrations
Industries that use this
Popular Solutions
Activate the
ServiceTitan Integration.
Available with every Voksha plan. Get custom AI workflows, dedicated onboarding, and direct ServiceTitan connectivity.