Medical Virtual Receptionist
The Medical Virtual Receptionist Your Front Desk Needs at 6pm
Patients call during their lunch break and after work, when your front desk is at its busiest or already gone. Voksha answers every call, captures what the patient needs, and flags anything urgent.
Overview
What a Medical Virtual Receptionist Does.
A medical virtual receptionist answers patient calls, books appointments, takes prescription refill and results requests according to your protocol, and routes urgent clinical calls to on-call staff. Voksha answers 24/7 from $14 per month, with booking on Premium. Practices handling protected health information need the Enterprise plan, which includes HIPAA with a signed BAA.
- 24/7
- Patient call coverage
- $14/mo
- Starting price, 15 calls
- HIPAA
- With a signed BAA on the Enterprise plan
- First ring
- Answer speed
Comparison
AI vs a Human Medical Virtual Receptionist.
How Voksha compares with an outsourced human virtual receptionist service on price, speed, coverage and languages.
| What you are comparing | Voksha (AI) | Human virtual receptionist |
|---|---|---|
| Starting price | $14/month for 15 calls | $99 to $350/month for a starter block of minutes |
| How you are billed | Per call. $1 for each call over your plan | Per minute, usually rounded up, with overage rates |
| Answer speed | Answers on the first ring and responds in under 200 ms | Callers can wait in a hold queue at busy times |
| Hours covered | 24/7/365 at the same price | Business hours standard, nights and weekends often cost extra |
| Languages | English on Starter, two languages on Premium, and more on Enterprise | English, sometimes Spanish, billed as a bilingual add-on |
| Consistency | Identical script and quality on every call | Varies by operator, shift and call volume |
| Calendar booking | Books appointments into your calendar on Premium and Enterprise | Message taking standard, booking is a paid tier |
| Contract | No minimum, cancel anytime | Monthly minimums and annual commitments common |
The Problem
Why the Old Model Costs You Calls.
What a per-minute human service and a voicemail box quietly lose.
The lunchtime spike
Patients call between 12 and 1 because that is when they are free. That is also when your front desk is thinnest.
The no-show cascade
Reschedule calls that reach voicemail become no-shows, and an unfilled slot is unbillable clinic time.
The after-hours clinical call
Someone needs to decide whether a symptom warrants paging the on-call physician, and voicemail cannot make that decision.
The language barrier
A patient who cannot describe their symptom in English gets worse care and often gives up on the appointment entirely.
Why Voksha
How Voksha Delivers It.
An AI medical virtual receptionist that answers on the first ring, every time, for $1 per call after your included calls.
Medical Virtual Receptionist by Voksha
Voksha replaces per-minute meters and hold queues with AI that answers on the first ring and responds in under 200 ms, books appointments on Premium, and hands your team a clean summary of every call.
- Every patient call answered live, including the lunch hour and after the clinic closes.
- On Premium, appointments booked into your practice calendar, keeping slots filled.
- Urgent clinical calls flagged against rules your clinicians define, and on Premium routed to on-call staff.
- HIPAA with a signed BAA on the Enterprise plan, plus AES-256 encryption at rest and TLS 1.2+ in transit on every plan.
- A second language on Premium and more on Enterprise, with an English summary for your staff.
How It Works Day to Day.
Absorb the lunchtime rush
Every call between noon and 1pm is answered instead of queuing behind a front desk of one.
Fill the cancelled slot
A cancellation request is captured and sent to your team right away, so the slot can go to the next patient.
Triage after hours
On Premium, symptom-based rules decide what reaches the on-call clinician and what waits for the morning.
Route refills and results
Refill and results requests follow your protocol and reach the right person with the right details.
A medical virtual receptionist answers patient calls, schedules appointments, takes prescription refill and results requests according to practice protocol, answers questions about hours, location and insurance, and escalates urgent clinical calls to on-call staff.
HIPAA compliance with a signed business associate agreement (BAA) is included on the Enterprise plan, and practices that collect protected health information on calls should be on Enterprise. Every plan is SOC 2 compliant and ISO 27001 compliant, with AES-256 encryption at rest and TLS 1.2+ in transit.
Your clinicians define the triage rules. On Premium, symptoms or situations you designate as urgent are routed to the on-call clinician. Everything else is captured, documented and sent to your team.
Voksha starts at $14 per month for 15 calls, then $1 per additional call, with a $99 Premium plan covering 150 calls. Medical answering services and human virtual receptionist providers typically start at $99 to $350 per month plus per-minute charges.
Yes, on the Premium and Enterprise plans. Google Calendar, Outlook and Apple iCloud connect from your dashboard, and practice management systems are set up with Voksha support. Bookings respect appointment types, durations and provider availability; changes to existing appointments are passed to your team.
It depends on your plan: English on Starter, two languages on Premium, and more on Enterprise. The practice always gets an English summary of the call.
Explore more
See how Voksha works as a medical virtual receptionist alongside pricing, ROI, and related services.
Cities We Serve
Answer every patient call.
Go live in under 5 minutes by forwarding your existing number, and answer every call 24/7 from $14/month.