What happens if the AI cannot answer a question?

Quick Answer

Voksha recognizes its limits. For questions it cannot handle, it captures the caller's details and question, takes a message, and sends it to you right away by email and SMS.

Voksha is designed to recognize when a question is beyond what it knows and handle it gracefully.

When Voksha meets a question it cannot answer:

1Says so: Voksha politely lets the caller know it does not have that information, rather than guessing
2Captures the question: Records exactly what the caller asked so you can follow up
3Takes a message: Collects the caller's name, number, and the best time to reach them
4Alerts you: Sends you the details by email and SMS straight away

On Premium:
With custom call flows and after-hours emergency routing, you can have urgent calls sent to you instead of taking a message.

Keep improving it:
You can review call transcripts in your dashboard and add new information to Voksha's instructions, so it can answer that question next time.