Customer Support
We Are Here to
Help You Succeed.
Voksha is an online-first company built around one principle: your success is our success. Real people read every email and respond personally - no bots, no ticket queues.
Contact
One Email.
One Team. One Goal.
Send us an email describing your question, issue, or request. Include your account email and any relevant details so we can help you faster.
Email Our Support Team
[email protected]- < 24h
- Typical response time
- Real humans
- No bots or automation
- Zero queues
- No ticket systems
Our Commitment
A Customer-First
Culture.
We built Voksha to help businesses succeed. That commitment extends to every interaction you have with our team.
We Treat You Like a Partner
You are not a ticket number. A real person reads your message and responds with a thoughtful, personalized answer. We take the time to understand your business so we can give advice that actually helps.
We Help You Get Set Up Right
Whether you need help setting up your AI receptionist, forwarding your calls, or connecting integrations, we guide you through every step. No question is too small, and we do not stop until you are running.
We Fix Problems Fast
If something is not working, tell us. We prioritize issue resolution because your business depends on every call being answered. Most issues are resolved within hours, not days.
We Listen and Build What You Need
Your feedback shapes our product. When you suggest a feature, request an integration, or report a pain point, we listen. Many of our best features came directly from customer conversations.
Support Topics
What Can We
Help You With?
Common support topics. If your question is not listed, just email us.
Getting Started
Need help setting up your AI receptionist? We walk you through account creation, your call script, and call forwarding step by step, so you are live in under 5 minutes.
Integrations
Connecting Voksha to your calendar, CRM, or practice management software on Premium or Enterprise? Six tools connect from your dashboard, and our team sets up the other 73 of our 79 integrations for you.
Billing & Account
Questions about your plan, invoices, upgrades, or account settings? We make billing transparent and are happy to help you find the right plan.
Technical Issues
Experiencing call quality problems, forwarding issues, or integration errors? Reach out with details and we will diagnose and resolve it quickly.
Enterprise & Custom Solutions
Need custom AI workflows, dedicated onboarding, or advanced integrations? Our enterprise team works directly with you to build the right solution.
Security & Compliance
Questions about data protection, SOC 2 and ISO 27001, PIPEDA and Quebec Law 25, HIPAA with BAAs on Enterprise, or security practices? We provide full documentation and are happy to arrange a security review.
Self-Service
Find Answers on Your Own.
Guides, FAQ, and demo videos to help you get the most out of Voksha.
Your Success is
Our Priority.
No matter what you need help with, our team is ready. Email us at [email protected] - real people, thoughtful answers.