Property Management Virtual Receptionist
The Property Management Virtual Receptionist for Tenant Calls at Midnight
Tenants call about heat, water and lockouts at every hour. Voksha answers each one, decides what is a genuine emergency, captures the work order, and on Premium only wakes your on-call staff when it should.
Overview
What a Property Management Virtual Receptionist Does.
A property management virtual receptionist answers tenant maintenance calls around the clock, flags emergencies such as no heat, flooding and lockouts against your rules, captures work orders with the unit and issue details, and screens prospective renter enquiries. Voksha covers this from $14 per month.
- 24/7
- Tenant call coverage
- $14/mo
- Starting price, 15 calls
- $0
- After-hours surcharge
- First ring
- Answer speed
Comparison
AI vs a Human Property Management Virtual Receptionist.
How Voksha compares with an outsourced human virtual receptionist service on price, speed, coverage and languages.
| What you are comparing | Voksha (AI) | Human virtual receptionist |
|---|---|---|
| Starting price | $14/month for 15 calls | $99 to $350/month for a starter block of minutes |
| How you are billed | Per call. $1 for each call over your plan | Per minute, usually rounded up, with overage rates |
| Answer speed | Answers on the first ring and responds in under 200 ms | Callers can wait in a hold queue at busy times |
| Hours covered | 24/7/365 at the same price | Business hours standard, nights and weekends often cost extra |
| Languages | English on Starter, two languages on Premium, and more on Enterprise | English, sometimes Spanish, billed as a bilingual add-on |
| Consistency | Identical script and quality on every call | Varies by operator, shift and call volume |
| Calendar booking | Books appointments into your calendar on Premium and Enterprise | Message taking standard, booking is a paid tier |
| Contract | No minimum, cancel anytime | Monthly minimums and annual commitments common |
The Problem
Why the Old Model Costs You Calls.
What a per-minute human service and a voicemail box quietly lose.
The 24-hour obligation
Habitability rules mean tenant emergencies must be reachable at any hour, but staffing that is expensive.
The false 3am page
Without triage, a noise complaint wakes the on-call manager as readily as a burst riser.
The incomplete work order
"Unit 4B has a problem" costs a maintenance visit just to find out what the problem is.
The renter enquiry gap
Prospective tenants call about listings in the evening. Voicemail loses them to the next listing.
Why Voksha
How Voksha Delivers It.
An AI property management virtual receptionist that answers on the first ring, every time, for $1 per call after your included calls.
Property Management Virtual Receptionist by Voksha
Voksha replaces per-minute meters and hold queues with AI that answers on the first ring and responds in under 200 ms, books appointments on Premium, and hands your team a clean summary of every call.
- Tenant calls answered 24/7 at the same per-call price, with no overnight staffing to arrange.
- On Premium, emergency routing on your rules, so only genuine habitability issues reach the on-call manager.
- Work orders captured with unit, issue, access instructions and tenant contact details, and sent to your team.
- Prospective renter enquiries captured, including evenings and weekends, with showings booked on Premium.
- A second language on Premium and more on Enterprise, with English summaries for your team.
How It Works Day to Day.
Triage the tenant emergency
No heat, flooding, gas smell and lockouts are flagged as urgent and, on Premium, routed to on-call. Noise complaints and light bulbs wait for morning.
Log the work order
Unit number, issue, access and entry permission are captured on the call and delivered as a complete work order.
Book the showing
Prospective renters calling about a listing are screened on the spot, and on Premium booked into a showing slot.
Cover the whole portfolio
On the Enterprise plan, one number covers every property, with routing rules per building or per owner.
A property management virtual receptionist answers tenant maintenance calls at any hour, flags emergencies such as no heat, flooding, gas smell and lockouts, captures complete work orders with unit and access details, and captures prospective renter enquiries and showing requests.
You define the emergency criteria, typically habitability issues such as no heat, no water, flooding, gas smell and lockouts. On Premium, calls matching those criteria are routed to on-call. Everything else is captured as a work order for the next working day.
Yes, on the Enterprise plan, which supports multiple locations. One number can cover an entire portfolio, with routing and escalation rules configured per building, per owner or per region.
Voksha starts at $14 per month for 15 calls, then $1 per additional call, with a $99 Premium plan covering 150 calls. Human virtual receptionist services typically start at $99 to $350 per month plus per-minute billing, often with extra charges after hours.
It depends on your plan: English on Starter, two languages on Premium, and more on Enterprise. Your team always gets an English summary.
Explore more
See how Voksha works as a property management virtual receptionist alongside pricing, ROI, and related services.
Cities We Serve
Cover tenant calls around the clock.
Go live in under 5 minutes by forwarding your existing number, and answer every call 24/7 from $14/month.