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Features & Capabilities

How does after-hours call answering work?

Quick Answer

Voksha answers calls 24/7, including nights, weekends, and holidays. It follows your after-hours instructions, takes messages, and on Premium sends emergencies to you and books appointments.

Voksha answers every call, 24 hours a day.

After hours, on every plan

  • Answers every call, including nights, weekends, and holidays
  • Uses your after-hours greeting and instructions (if you set them)
  • Takes detailed messages and sends you the caller's details by email and SMS

Added on Premium

  • After-hours emergency routing sends urgent calls to you or your on-call person
  • Books appointments for the next available time

Configuration options: You can set different handling for: - Business hours - After hours - Weekends - Holidays

Why it matters

  • 32% of calls arrive outside weekday 9-5, and 23% on weekends (Voksha's After-Hours Economy report)
  • 80-85% of callers who reach voicemail hang up, and about 62% call a competitor
  • Voksha answers every one, so after-hours callers are never missed

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