Zendesk · Helpdesk · Updated Oct 2026
Voksha + Zendesk
Every support call answered on the first ring and logged as a Zendesk ticket, with the caller's details and what they need, ready for your team.
What is an AI receptionist with Zendesk?
Voksha answers your support line, asks the caller the questions you set and captures their details. Once Voksha support has connected your Zendesk account, Voksha creates a record in Zendesk for the call, with the caller's contact details and a summary of the conversation, so your team can pick it up from the queue they already work from. When a caller needs a person straight away, Voksha can transfer them to your team. Integrations are available on Premium and Enterprise.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Zendesk is set up with Voksha support.
How It Works
Voksha + Zendesk Together.
What happens on a call once Zendesk is connected (Premium and Enterprise plans).
A Ticket for Each Call
After a call, Voksha creates a Zendesk ticket with the caller's name and number, the reason for the call and a summary of the conversation, so your team can carry on where Voksha left off.
Urgent Calls Flagged
Calls that match what you have told Voksha counts as urgent, such as an outage or a safety issue, are flagged in the summary so your team can deal with them first.
Your Intake Questions Answered Up Front
Voksha asks the questions you set, such as account name, order number or what went wrong, so the ticket arrives with the information your team needs.
Transfer to Your Team
When a caller needs a person, Voksha can transfer the call to your team and tells them who is calling and why, while the ticket records what was already said.
Benefits of Voksha + Zendesk.
Calls Are Not Lost
Every support call ends up in Zendesk, so nothing depends on someone remembering to log a phone conversation later.
Tickets With the Details Already Collected
Because Voksha asks your intake questions first, your team spends less time chasing callers for basic information.
Phone Calls Alongside Email and Chat
Phone tickets sit in the same Zendesk queue as your email and chat tickets, so your team works from one place.
Real-World Use Cases.
A Small IT Support Company
A local IT support company has Voksha answer its support line after hours. Each call becomes a Zendesk ticket describing the problem, so technicians can start on them first thing in the morning.
A Small Online Shop
An online shop has Voksha answer questions about delivery times and returns from the information the owner provided, with a Zendesk ticket created whenever a caller needs a personal reply.
A Small Software Business
A small software company uses Voksha to answer customer support calls, capture what is wrong and log it in Zendesk. Calls about something not working at all are flagged as urgent and transferred to the person on call.
Integrations, including Zendesk, are available on Premium ($99/month, 150 calls included) and Enterprise, and Voksha support sets up the connection for you. Starter does not include integrations; it answers your calls, captures the caller's details and sends you a call summary.
Voksha creates a ticket for the new call with the caller's details and summary, so your team can see it and merge it with the earlier ticket in Zendesk if they want to.
You tell Voksha what counts as urgent for your business, such as certain problems or keywords. Those calls are flagged in the summary, and Voksha can transfer them to your team or send you an email or SMS alert.
Pair Zendesk with the right Voksha setup
Industries that use this
Activate the
Zendesk Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Zendesk connection with you.