How does Voksha's AI receptionist work?
Quick Answer
Voksha answers every call on the first ring and responds in under 200 ms. It follows your call script, captures the caller's details, and sends you a summary. On Premium it also books appointments.
Voksha is an AI phone receptionist that answers your business calls 24/7. Here is how it works:
1. A call comes in
When someone calls your business number, the call is forwarded to Voksha. Voksha answers on the first ring with your custom greeting.
2. A natural conversation
Voksha uses large language models and real-time voice technology to hold a natural conversation. It understands context, handles interruptions, and responds in under 200 ms, so there is no awkward delay.
3. It takes action
- Answers common questions about your business
- Captures the caller's name, number, and reason for calling
- Takes a detailed message
On Premium, Voksha also
- Books appointments on your calendar
- Sends urgent after-hours calls to you (after-hours emergency routing)
- Connects to your calendar and business tools
4. It sends you a summary
After each call, you get a summary by email and SMS and in your dashboard.
What is under the hood
- Real-time speech recognition and language understanding
- Responses in under 200 ms for a natural conversation
- 79 integrations on Premium and Enterprise (6 you connect yourself, the rest set up with Voksha support)
- Security protection that stops callers fishing for private information
- English on Starter, two languages on Premium, and more on Enterprise
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