What happens if I exceed my monthly calls?

Quick Answer

Voksha keeps answering. Extra calls are billed at $1 per call, and you get email alerts at 75% and 90% of your included calls. You can upgrade your plan anytime for more included calls.

If you go over your included calls, Voksha keeps answering without interruption. Extra calls are billed at $1 per call.

How we prevent surprises

Email alert at 75% of your included calls
Email alert at 90% of your included calls
Usage tracking in your dashboard
Spam and robocalls that Voksha screens out do not count against your plan

How that compares

Voksha: $1 per extra call, no matter how long the call lasts
Live answering services we track bill extra time at about $1.49 to $5.40 per minute (PATLive, Abby Connect and Ruby, prices checked September 2026)
A missed call costs about $12.15 on average (see our missed revenue methodology)

When to upgrade:
At 100 calls a month, Starter and Premium cost the same ($14 + 85 extra calls at $1 = $99). If you regularly get more than 100 calls, Premium ($99 for 150 calls) costs less and adds appointment booking.