The call link
The link in your notifications that opens your calls without a login, and who you should send it to.
On this page
Every SMS and email notification contains a link. It opens your calls in a browser with no login needed.
Where it comes from
You do not create it. Voksha makes one link for each agent, the first time that agent sends you a notification, and reuses it after that.
There is no share button in the dashboard.
What the link opens
| Link | Opens |
|---|---|
| The link in an email about one call | That call: its summary, transcript and recording |
| The link in an SMS | The agent's call list |
Treat the link as a password
Anyone who has the link can open your calls. That is what lets it work without a login. So:
- Send it to a person, not to a group chat or a public channel
- Remember a recording can contain a customer's name, number and reason for calling
- Do not paste it into a ticket your customers can read
- Do not forward a call notification to someone you would not give your call list to
If a link reaches somewhere it should not, tell support so it can be dealt with.
For someone who needs calls regularly
Do not forward links. Add them to the agent as a member instead. They get every call in the dashboard, and you can remove them in one click when they leave.
See Team.