# The call link

Source: https://voksha.com/docs/calls/call-link/

> The link in your notifications that opens your calls without a login, and who you should send it to.

Every SMS and email notification contains a link. It opens your calls in a browser with no login needed.

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## Where it comes from

You do not create it. Voksha makes one link for each agent, the first time that agent sends you a notification, and reuses it after that.

There is no share button in the dashboard.

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## What the link opens

| Link | Opens |
|---|---|
| The link in an **email** about one call | That call: its summary, transcript and recording |
| The link in an **SMS** | The agent's call list |

> **Warning:** **The link is not limited to one call.** From any of these pages the reader can reach the other
> recent calls for that agent. There is one link per agent, not one per call.

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## Treat the link as a password

Anyone who has the link can open your calls. That is what lets it work without a login. So:

- Send it to a person, not to a group chat or a public channel
- Remember a recording can contain a customer's name, number and reason for calling
- Do not paste it into a ticket your customers can read
- Do not forward a call notification to someone you would not give your call list to

If a link reaches somewhere it should not, tell support so it can be dealt with.

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## For someone who needs calls regularly

Do not forward links. Add them to the agent as a **member** instead. They get every call in the dashboard, and you can remove them in one click when they leave.

See [Team](https://voksha.com/docs/account/team/).

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## Next steps

- [Where calls are sent](https://voksha.com/docs/calls/notifications/): Turning SMS, email and chat notifications on
- [Team](https://voksha.com/docs/account/team/): Roles, and what a member can and cannot do