What patient data does the AI receptionist actually collect and store, and is it encrypted?

For Dental Practices

Over a typical call, Voksha collects whatever the conversation requires: patient name, phone number, date of birth for chart lookup, the reason for the visit, insurance carrier and member ID if the call involves verification, and appointment preferences. This is functionally the same information your front desk writes on an intake form or types into Dentrix or Eaglesoft during a scheduling call, just captured by the AI instead. On Enterprise, where HIPAA compliance and the BAA apply, that data is encrypted both in transit and at rest, access is controlled and logged, and the practice gets audit trails showing what was collected and when, which matters if you ever need to reconstruct a call for a compliance review or a patient dispute about what they were told. Practices should treat this the same way they'd treat any other system holding PHI: limit who on staff can pull call transcripts to people who actually need them for patient care or billing follow-up, and don't paste transcript content into non-secure channels like personal email or unencrypted text messages when following up internally. If your practice is still on Premium or Starter for a pilot, it's worth being deliberate about not having those test calls involve real patient symptom detail until you've moved to Enterprise and the BAA is in place.