How many calls does a typical dental practice need covered each month, and which Voksha plan fits us?

For Dental Practices

Call volume depends heavily on whether you're using Voksha to answer every inbound call or only overflow and after-hours calls. A single-dentist practice with two or three hygienists that keeps its front desk staffed during business hours and only routes overflow (when both lines are busy during the 8-10am rush) plus after-hours and weekend calls to Voksha typically sees 100-250 calls a month, which fits comfortably on the Premium plan at $99/month with 150 calls included and $1 per call after that. A practice that wants Voksha answering the phone full-time, including the entire in-office call volume of 20-40 calls a day, is looking at 600-1,200 calls a month, which pushes past Premium's overage threshold and into Enterprise territory (from $990/month with custom call volume). The Starter plan ($14/month, 15 calls included) works for a very small practice piloting after-hours-only coverage, essentially catching the handful of emergency and inquiry calls that come in outside office hours each month. Most practices start on Premium to cover the morning rush and after-hours gap, since that's where the pain points concentrate: missed new-patient calls worth $1,500-3,000 in lifetime value each, and after-hours toothache calls that otherwise go to a competitor's emergency line. If you later decide to route all calls, including routine business-hours scheduling, through Voksha instead of staffing a dedicated front desk phone person, Enterprise's custom volume pricing becomes the more predictable option.