Does Voksha charge extra for insurance verification calls, or is that part of the base plan cost?
For Dental Practices
Insurance verification isn't a separate line item, it's just part of a normal call. When a new patient calls to book, Voksha collects their insurance carrier, member ID, and subscriber details as part of that same scheduling conversation, and that call counts toward your plan's included call volume like any other call, whether it's a cleaning booking, an emergency triage call, or a general inquiry. There's no per-verification fee stacked on top. The value here shows up on the labor side, not as an additional charge: front desks typically spend 15-20 minutes per patient manually verifying eligibility with the carrier before the appointment, which adds up to roughly 25 hours a week across a full patient load. Voksha collecting that information upfront during the booking call, before the patient arrives, replaces most of that manual data-gathering step, so the practice is effectively getting insurance intake included in the same $99-990/month plan cost rather than paying for a separate insurance verification service or dedicating a staff member's hours to phone calls with carriers. Practices should still budget staff time to actually run the eligibility check with the carrier's system or clearinghouse once Voksha has the patient's insurance details in hand, since Voksha's role is capturing accurate information at the point of scheduling, not replacing your existing eligibility verification tool or clearinghouse relationship.
Insurance verification isn't a separate line item, it's just part of a normal call. When a new patient calls to book, Voksha collects their insurance carrier, member ID, and subscriber details as part of that same scheduling conversation, and that call counts toward your plan's included call volume like any other call, whether it's a cleaning booking, an emergency triage call, or a general inquiry. There's no per-verification fee stacked on top. The value here shows up on the labor side, not as an additional charge: front desks typically spend 15-20 minutes per patient manually verifying eligibility with the carrier before the appointment, which adds up to roughly 25 hours a week across a full patient load. Voksha collecting that information upfront during the booking call, before the patient arrives, replaces most of that manual data-gathering step, so the practice is effectively getting insurance intake included in the same $99-990/month plan cost rather than paying for a separate insurance verification service or dedicating a staff member's hours to phone calls with carriers. Practices should still budget staff time to actually run the eligibility check with the carrier's system or clearinghouse once Voksha has the patient's insurance details in hand, since Voksha's role is capturing accurate information at the point of scheduling, not replacing your existing eligibility verification tool or clearinghouse relationship.
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