What exactly is included in the $99/month Premium plan for a dental office, and when do we need Enterprise?
For Dental Practices
Premium ($99/month) includes 150 calls with $1 per call after that, real-time appointment booking through your connected calendar (Google Calendar, Outlook, or Calendly), lead qualification for new patient inquiries, and support for 200+ languages. It's a solid fit for a practice testing Voksha on overflow and after-hours calls. The important detail for dental offices specifically: full HIPAA compliance, including a signed Business Associate Agreement, is bundled with the Enterprise plan (from $990/month, custom call volume), not Premium. Since almost every call a dental office receives touches protected health information in some form, whether it's a patient describing tooth pain, giving their date of birth to look up their chart, or reading off an insurance member ID, most practices that want to route real patient conversations through Voksha long-term need to budget for Enterprise rather than Premium, regardless of their raw call count. A practical path many practices take: start on Premium to validate that the AI receptionist books correctly and doesn't drop calls during the morning rush, using generic scheduling conversations without collecting sensitive clinical detail, then move to Enterprise once you're ready to have it collect insurance information, discuss symptoms, or handle emergency triage under a signed BAA. Enterprise also makes sense once your call volume from a single busy location or multiple locations regularly exceeds Premium's 150-call allotment, since the per-call overage adds up faster than a custom Enterprise rate.
Premium ($99/month) includes 150 calls with $1 per call after that, real-time appointment booking through your connected calendar (Google Calendar, Outlook, or Calendly), lead qualification for new patient inquiries, and support for 200+ languages. It's a solid fit for a practice testing Voksha on overflow and after-hours calls. The important detail for dental offices specifically: full HIPAA compliance, including a signed Business Associate Agreement, is bundled with the Enterprise plan (from $990/month, custom call volume), not Premium. Since almost every call a dental office receives touches protected health information in some form, whether it's a patient describing tooth pain, giving their date of birth to look up their chart, or reading off an insurance member ID, most practices that want to route real patient conversations through Voksha long-term need to budget for Enterprise rather than Premium, regardless of their raw call count. A practical path many practices take: start on Premium to validate that the AI receptionist books correctly and doesn't drop calls during the morning rush, using generic scheduling conversations without collecting sensitive clinical detail, then move to Enterprise once you're ready to have it collect insurance information, discuss symptoms, or handle emergency triage under a signed BAA. Enterprise also makes sense once your call volume from a single busy location or multiple locations regularly exceeds Premium's 150-call allotment, since the per-call overage adds up faster than a custom Enterprise rate.
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