What happens to our bill if we get a flood of toothache calls during a seasonal spike, like after a school holiday when kids are eating more candy?

For Dental Practices

Nothing breaks and nothing gets throttled. If you're on Premium and go over the 150 included calls in a given month, each additional call is billed at a flat $1, so a spike month where you take 220 calls instead of your usual 150 costs an extra $70, not a penalty rate or a service interruption. That predictability matters for dental practices because call volume genuinely swings: winter holidays bring more broken-tooth-from-hard-candy calls, back-to-school season brings a wave of new-patient scheduling as parents get kids in before the school year, and cold snaps or ice storms tend to produce a cluster of chipped and cracked tooth calls. Compare that to hiring a temp front desk person for a busy week, which involves recruiting, training on your scheduling system, and a day rate that often exceeds what a month of Voksha overage would cost. If your practice experiences the same seasonal pattern every year, it's worth reviewing your call logs with your account setup to decide whether Enterprise's custom volume pricing would smooth out the cost more than paying Premium overage during your two or three busiest months. For most single-location practices, though, the $1 per-call overage on Premium is cheaper than either overstaffing the front desk year-round to handle peak months or losing the toothache calls that spike during those same peak periods.