What happens when a patient calls with something that really needs the dentist to personally call back, like a post-op concern?

For Dental Practices

Voksha is built to tell the difference between a true emergency, something like an avulsed tooth, uncontrolled bleeding, or facial swelling that suggests a spreading infection, and a routine post-op question that can wait for a callback during business hours, like mild soreness a day after a filling or a question about when stitches dissolve. True emergencies get escalated immediately according to whatever protocol your practice has set up, whether that's connecting the caller directly to the on-call dentist's cell phone, texting the on-call provider with the caller's details, or both. Routine concerns get logged with enough detail that whoever calls the patient back, the treating dentist, an associate, or a triage-trained staff member, isn't starting from scratch: what procedure the patient had, when, and what they're describing now. This matters because dental practices genuinely can't have every post-op question interrupt a dentist mid-procedure, but also can't afford to have a real complication, like a dry socket getting worse or signs of infection, sit in a voicemail box until morning. Practices configure the specific triggers during setup based on their own judgment about what counts as urgent for their patient population and the procedures they commonly perform, so a practice that does a lot of oral surgery might set a lower threshold for escalating swelling-related calls than a general practice focused mostly on routine restorative work.