What happens if we consistently exceed our plan's call limit, is it cheaper to upgrade?

If you exceed your plan's included calls, you're charged $1 per additional call, there's no call blocking or service interruption, Voksha keeps answering. The question is whether paying overage or upgrading tiers is cheaper, and that comes down to how far over you're running and how consistently.

On Starter ($14/month, 15 calls included), a restaurant that's fielding 60 calls a month is paying $14 plus 45 overage calls at $1 each, or $59 total. Premium at $99/month with 150 included calls would actually cost more in that scenario, so Starter with overage is still the better deal at that volume. But once you cross roughly 85-90 calls a month on Starter, the overage math flips, 85 calls on Starter costs $14 plus $70 overage, or $84, close enough to Premium's flat $99 that Premium's extra headroom (up to 150 calls with no additional charge) becomes the more predictable choice, especially heading into a busier season.

The practical rule for restaurants: if your call volume swings a lot, quiet Tuesdays versus slammed Friday and Saturday nights, look at your busiest month, not your average month, when deciding. A restaurant that's fine on Starter most weeks but blows past it every weekend and holiday should upgrade to Premium so a good week doesn't come with a surprise bill. If you're a multi-location group running well past Premium's 150 calls consistently, Enterprise's custom volume pricing starting at $990/month is almost always cheaper than stacking overage on top of Premium.