Does the per-call overage add up during holiday weekends like Valentine's Day or Mother's Day?

Holiday weekends like Valentine's Day, Mother's Day, and New Year's Eve can double or triple normal call volume as customers scramble to book a table or check if you're taking walk-ins. If you're on Premium ($99/month, 150 calls included), a typical week might use 40-50 calls, but the week of Mother's Day alone can generate 100+ calls as people call to check reservation availability, ask about brunch pricing, and inquire about large family parties. That's still likely inside your 150-call monthly allotment unless you're already running close to the cap from normal volume.

Where overage shows up is in restaurants that consistently run near their limit before the holiday hits. If you're already using 140 of your 150 included Premium calls in a normal month, a holiday spike can push you 50-80 calls over, which is a real but modest $50-80 extra that month, not from every call but only the calls beyond 150. Compare that to the alternative: even a handful of unanswered holiday calls, each representing a $150-250 party reservation or a $500+ private party inquiry, costs more in lost revenue than months of overage fees.

If your restaurant consistently books out around major holidays, it's worth tracking your call volume for two or three months and upgrading to Enterprise's custom volume pricing if overage becomes a recurring line item rather than an occasional one. Overage exists so you're never turned away from answering a call, you just pay for the calls beyond your plan.