Is it legal to record calls with Voksha in two-party consent states like California or Florida?

It depends on your state, and this applies whether you're using Voksha or a human answering the phone. About a dozen states, including California, Florida, Pennsylvania, and Illinois, are two-party, or all-party, consent states, meaning everyone on the call needs to be notified that it's being recorded, not just one side. Most other states are one-party consent, where the business itself being aware is enough.

Voksha calls can include a brief disclosure at the start of the call, a short automated notice that the call may be recorded for quality and service purposes, which satisfies two-party consent requirements. If your restaurant operates in California, Florida, or another two-party state, make sure this disclosure is turned on during setup rather than assuming it's optional. If you're in a one-party state, it's still good practice even though it's not legally required, since customers generally don't mind a brief automated notice and it protects you if there's ever a dispute about what was promised on a reservation or a takeout order, a common source of complaints about a wait time or a policy that was miscommunicated.

For multi-location restaurant groups operating across states, this isn't one-size-fits-all, a location in Texas, one-party, can run without the disclosure while your California location needs it enabled. Voksha lets you configure this per number or per location rather than forcing one setting across your whole group, which matters if you're expanding across state lines.