Do after-hours calls actually convert to real bookings, or are they low-intent?

Yes, and this is specifically where restaurants tend to underestimate Voksha's value, because after-hours doesn't mean low-intent calls, it often means the opposite. A customer calling at 10pm on a Thursday about a Saturday 7pm reservation, or at 9am Saturday morning while planning that night's plans, is actively deciding where to eat and is calling because they want to lock it in, not browsing. If that call hits voicemail, they don't wait for a callback the next business day, they book at the restaurant that actually answered.

Voksha's approach for restaurants is built around this exact pattern, capturing meaningfully more reservations by answering after-hours calls during the windows when people are actually planning their weekend, which tend to cluster in the evening, after most restaurants' phone lines stop being staffed, and early morning on weekends. These aren't edge-case calls, for a lot of restaurants, a meaningful share of weekly reservation volume comes in outside staffed hours simply because that's when people have time to plan ahead, especially for Friday and Saturday night reservations decided on a Wednesday or Thursday evening.

The conversion rate on these calls tends to be high specifically because the caller already decided to call rather than just book online, they want confirmation or have a specific request, party size, a particular table, a question about availability, that pushed them to pick up the phone instead of using an app. Answering that call live, at 10pm, with an actual booking rather than a voicemail greeting, converts a meaningfully higher share of those callers than a callback the next morning ever will.