Can Voksha text a confirmation to customers after booking a reservation or taking an order?

Yes, Voksha can send an automated text confirmation after booking a reservation or finalizing a takeout order, summarizing the details, date, time, party size, or order items and total, so the customer has something to reference and your restaurant has a lower no-show and mix-up rate. This is particularly useful for restaurants because phone reservations, unlike ones made through OpenTable or Resy, historically haven't come with an automatic confirmation trail, the customer just has to remember what they were told.

For reservations, a text confirmation also gives you a natural channel for a same-day reminder, which restaurants use to cut no-shows, a real cost when a table for 4 that could have turned twice on a Friday night sits empty because someone forgot they booked it three weeks ago. For takeout orders, the confirmation text doubles as an order receipt, reducing disputes over what was actually ordered when the order was taken verbally with no written record.

This isn't a separate system to manage, it's part of how Voksha closes out a call, and it works whether the customer's follow-up question two days later is about the reservation time or whether their order came out right, since there's now a text thread they can actually check instead of relying on memory of a phone call from earlier in the week.