How does Voksha handle a tenant reporting no heat in the middle of winter?

For Property Management Companies

No heat during cold weather is classified as a true emergency in virtually every escalation matrix, both because of tenant safety and habitability and because of the property risk: a cold unit risks frozen and burst pipes, which can turn a single no-heat complaint into a multi-unit water damage event if not addressed quickly. Voksha asks a few quick clarifying questions, current indoor temperature if the tenant knows it, outdoor temperature, whether this is the whole unit or one room, whether there's a working backup heat source, to gauge severity and pass accurate context to your on-call maintenance contact. It then immediately alerts whoever is on-call for that property with the details, so a technician or HVAC vendor can be dispatched the same night rather than the tenant waiting until morning. Many states and cities have specific legal requirements around minimum habitable indoor temperature and landlord response time for heat complaints, some municipalities require restoration within 24 hours or even same-day during winter months, and unaddressed heat complaints are one of the more common sources of habitability disputes and rent withholding claims. Because of that, no-heat calls are typically configured with the highest urgency alongside flooding and gas emergencies, not treated as a routine work order. If the outage affects an entire building (a boiler failure in a multifamily property) rather than a single unit, Voksha flags that distinction clearly since it changes the response, a building-wide boiler failure needs a commercial HVAC vendor and possibly tenant communication across many units simultaneously, not a single-unit maintenance visit.