Will overage fees add up fast given how many calls a 500-unit portfolio generates?

For Property Management Companies

It depends on your baseline call volume, but the flat $1 per call overage is predictable in a way that per-minute answering service billing is not. A 500-unit portfolio typically generates somewhere between 400 and 800 calls a month once you count leasing inquiries, routine maintenance requests, emergency dispatch calls, rent and lease questions, and move-in/move-out coordination. On Premium at $99/month with 150 calls included, that same portfolio would run $99 plus $250 to $650 in overage, landing between $349 and $749/month. At that volume it is worth running the math against Enterprise, which starts at $990/month with custom call volume built in rather than metered overage, since a portfolio consistently generating 600+ calls a month often breaks even or comes out ahead on Enterprise once you add the custom routing and compliance features. The key difference from a traditional answering service is that Voksha's overage never changes rate based on call length or time of day. A 45-second call asking about pet policy and a 6-minute emergency triage call for a burst pipe both cost the same flat dollar. Answering services, by contrast, often bill per minute and charge premium rates for after-hours or holiday coverage, exactly when property management emergency volume spikes hardest (storms, freezing pipes, heat waves). Run your actual call log from the last 60 days through your phone system or current answering service invoice to get a real number before picking a plan, rather than guessing.