Do we need Enterprise pricing or can Premium handle a mid-size portfolio?

For Property Management Companies

For most portfolios under 600 to 800 units, Premium at $99/month with 150 included calls plus $1 overage covers you comfortably and is the more economical choice. The math flips toward Enterprise, which starts at $990/month with custom call volume, once you cross that threshold and are consistently generating 700+ calls a month, because at that point flat per-call overage on Premium starts costing more than a custom Enterprise rate. Volume is not the only factor, though. Enterprise also makes sense if you manage properties on behalf of multiple owners and need centralized reporting broken out by property or owner, if you run a shared regional call center serving several offices with different escalation contacts per property, or if your portfolio includes affordable housing, senior living, or other property types where you need documented compliance handling (HIPAA-adjacent data for senior communities, or audit trails for Fair Housing compliance) built into the plan. A practical way to decide: pull your last three months of inbound call volume across every property you manage, average it, and compare the total cost on Premium (base plus overage) against Enterprise's starting rate. If you are a single-office company managing under 500 units with one main line, Premium is almost always the right starting point, and you can move to Enterprise later since there is no long-term contract locking you in either direction. Several companies start on Premium, watch their actual call volume for 60 to 90 days, and then make the Enterprise decision with real data instead of a guess.