Is Voksha actually cheaper than the $3,000/month answering service we're paying now?

For Property Management Companies

In almost every case, yes, and by a wide margin. A $3,000/month call center contract for property management coverage typically buys you message-taking only, someone answers the phone, writes down that a tenant has no hot water, and emails or texts it to your on-call staff, who then has to call the tenant back to get details, assess severity, and find a vendor. Voksha on Enterprise, starting at $990/month with custom call volume, costs roughly a third of that and does the triage itself: it identifies whether the issue is a true emergency (flooding, no heat, gas smell) versus routine (leaky faucet, squeaky door), gathers unit number and access instructions, and creates the work order in AppFolio or Buildium automatically before your on-call staff is even alerted. Even a mid-size portfolio on Premium at $99/month plus overage, likely landing between $300 and $700/month total depending on call volume, still comes in well under $3,000. The real savings compound beyond the subscription cost: your on-call property manager stops spending 20 to 30 minutes per emergency call gathering basic information the answering service should have already collected, and routine after-hours calls (a tenant asking about pool hours or trash pickup day) get resolved instantly instead of generating a callback task for the morning. Most companies switching from a legacy call center see the cost difference alone justify the switch within the first billing cycle, before even counting the operational time saved.