What happens if a tenant calls about a gas leak or a carbon monoxide alarm going off?

For Property Management Companies

This is treated as the highest-severity emergency category, and the response is built around getting the tenant safe first, then dispatching second. Voksha is configured to immediately instruct the tenant on safety steps consistent with standard guidance for gas or CO emergencies: leave the unit immediately, do not operate light switches or anything that could spark, call 911 or the gas utility's emergency line if instructed to do so by your protocol, and do not re-enter until cleared by the fire department or gas company. This life-safety guidance takes priority over any information gathering, Voksha does not spend time collecting extensive details before telling the tenant to evacuate. Simultaneously, it triggers an immediate emergency alert to your on-call staff with the property, unit number, and situation flagged as the highest urgency level, so a property manager is aware in real time and can coordinate with the tenant, the utility company, and if needed, temporarily displaced neighboring units. You configure the exact protocol during setup, some companies want Voksha to explicitly instruct tenants to call 911 directly for suspected gas leaks rather than treating it as a standard maintenance emergency, since gas and CO situations are genuinely life-threatening and first responders, not a maintenance vendor, are the correct first call. Because this call type carries real safety stakes, it's one of the categories worth reviewing carefully during setup and testing before go-live, confirming the exact wording and escalation sequence matches what your risk management or legal team wants tenants told in that specific scenario.