Can we keep our existing main office line and after-hours emergency number?

For Property Management Companies

Yes. Most property management companies run two numbers, a main office line published on their website and lease paperwork, and a separate after-hours emergency line tenants are given at move-in for true emergencies. You do not need to change either. Setup uses call forwarding, so both numbers can point to Voksha, either full-time or conditionally (rings your office during business hours, forwards to Voksha after hours and on weekends, which is the most common setup). This matters specifically for property management because tenants are typically trained during move-in orientation to call one specific number for emergencies, and changing that number creates real risk, a tenant with a burst pipe calling an old disconnected line during a genuine emergency is exactly the scenario you are trying to prevent. Because nothing changes on the tenant-facing side, no re-training tenants, no updating lease documents, no reprinting the emergency contact card taped inside unit utility closets, you avoid the transition risk of a new number entirely. If you use a dedicated after-hours answering service currently, you simply redirect that same forwarding rule from the answering service to Voksha, a change most phone carriers or VOIP providers (RingCentral, Grasshopper, standard PBX systems used by property management offices) can make in a few minutes. Many companies run a short overlap period where both the old service and Voksha are configured, testing Voksha on the after-hours line for a week or two before fully cutting over the main office number.