Should we hire a part-time front desk person instead of using Voksha?

For Physical Therapy Clinics

It depends on what the gap actually is. If your front desk is overwhelmed specifically during peak check-in windows (mornings and late afternoons) but otherwise fine, a part-time hire covering just those hours costs roughly $15-$22/hour in most markets, which for a 15-20 hour/week schedule runs $900-$1,760/month before payroll tax, benefits, training time, and the ongoing cost of covering sick days and turnover. Voksha's Premium plan at $99/month with 150 calls included covers a comparable volume of overflow calls at a fraction of that cost, and it never calls in sick, works nights and weekends without overtime pay, and doesn't require training time to learn your intake script (you configure it once). Where a part-time hire wins is anything requiring in-person judgment: greeting patients, handling a payment dispute face to face, or managing the physical flow of the waiting room, none of which Voksha does since it's phone-only. Many PT clinics run both: a part-time or full-time front desk person handles in-person patients and business-hours calls, while Voksha exclusively catches after-hours calls, lunch-hour gaps, and overflow when the desk is on the phone or checking someone in, which is a cheaper and faster fix for the specific pain point (calls going to voicemail during peak hours) than hiring more staff for a problem that's really about phone coverage during 2-3 predictable windows a day rather than a general staffing shortage.