How does Voksha handle same-day or within-24-hour cancellations to keep the schedule filled?

For Physical Therapy Clinics

When a patient calls to cancel within your clinic's cancellation window, Voksha can be configured to do more than just remove the appointment: it can immediately offer the patient a different slot to reschedule rather than letting the appointment simply disappear from the day's schedule, and it can flag the now-open slot as available for other patients calling that day. This matters for PT clinics because a single 45-minute treatment slot going unfilled is not just a missed visit, it's lost revenue on a plan of care that was otherwise going to be billed and reimbursed, and unlike some businesses, a PT session slot that opens up at 10am same-day is genuinely hard to fill without an active waitlist or same-day outreach process, since most patients are not sitting by the phone hoping for an opening. A practical workflow many clinics set up is a same-day waitlist: patients who wanted an earlier slot or who are flexible on timing are captured, and when a cancellation comes in, Voksha can call down that list to fill the gap rather than the front desk manually working through a paper or spreadsheet waitlist between other tasks. On the reschedule side, if a patient is cancelling because of a conflict rather than dropping out of treatment entirely, Voksha books the replacement session on the spot using your therapist's real calendar availability and the buffer rules you've set, so the patient doesn't fall behind on their plan of care and your schedule doesn't sit with a hole in it for the rest of the day.