Do I need to train the AI on my service area and pricing before it goes live?

For HVAC Companies

Yes, and this is the most important part of setup for an HVAC company specifically, because getting it wrong either turns away good leads or sends your trucks outside your actual coverage area. During onboarding you provide your service radius or specific zip codes, your standard pricing ranges (diagnostic or trip fee, typical tune-up cost, common repair price bands, and any after-hours or emergency dispatch premium you charge), your business hours versus after-hours emergency availability, and which brands or system types you service versus which you refer out. Voksha uses this to answer pricing questions accurately on the call rather than giving vague non-answers that make callers hang up and call the next contractor on Google, and to tell a caller outside your service area upfront that you don't cover their location rather than booking a job your dispatcher has to cancel later. You'll also want to specify how emergency calls should be prioritized and routed, for example whether a no-heat call in freezing weather should trigger an immediate text or call to your on-call technician rather than just going into the next-day schedule. None of this is a one-time setup you're stuck with, pricing changes seasonally for a lot of HVAC companies (tune-up specials in spring and fall, for instance), and you can update the pricing, service area, or routing rules yourself whenever they change, without needing a developer or a new implementation project.