Does Voksha charge per technician, per phone line, or just per call?

For HVAC Companies

Just per call, under your plan's structure, not per technician and not per phone extension. This matters for HVAC specifically because your techs are the ones you don't want anywhere near the phone, they're diagnosing a failed compressor or working a crawlspace, and per-seat pricing (the model many call centers and virtual receptionist services use) would effectively charge you for staff who never touch the phone in the first place. Whether you run 2 trucks or 12, whether you have one dispatcher or three, the cost is driven by call volume: Starter at $14/month covers 15 calls, Premium at $99/month covers 150, and Enterprise starts at $990/month with a custom call volume for larger multi-truck or multi-location operations. If you add a fourth technician next quarter, your Voksha bill doesn't change unless your call volume changes with it. This also means the pricing scales sensibly with growth: a busy season that pushes more calls through the system costs more (at the flat $1 overage rate), but hiring another tech to handle the resulting job volume doesn't trigger a separate per-seat charge. For HVAC companies weighing Voksha against a live answering service that often bills per minute or per agent-hour, or against hiring an in-house receptionist whose salary is fixed regardless of call volume, the per-call model tends to track much more closely with your actual phone traffic and revenue opportunity, especially given how lumpy HVAC call volume is between a slow Tuesday and a heat-wave Saturday.