Is there a contract or cancellation fee if I want to pause Voksha during my slow season?

For HVAC Companies

No. Voksha runs month-to-month with no long-term contract, so you can downgrade from Premium to Starter, or cancel outright, whenever your call volume genuinely drops. HVAC has real seasonality, spring and fall shoulder seasons often see 30-40% fewer service calls than the peak summer AC season or a January cold snap, and some owners want to right-size their plan rather than pay for capacity they're not using. In practice, most HVAC companies find it's not worth fully canceling, because even in shoulder season you're still fielding maintenance plan renewal calls, quote requests for new system installs (a $5,000-$12,000 sale you don't want to risk missing), and warranty questions, and the Starter plan's $14 base with $1 overage calls is cheap enough to keep running through slower months. There's also a 7-day money-back guarantee on new signups, so if you're testing whether Voksha is the right fit before your first summer season, you're not locked in if it doesn't work out. If you do scale down and then get hit with an unexpected early heat wave or a cold snap, you can move back up to Premium or Enterprise the same day, changes take effect immediately rather than waiting for a renewal cycle or requiring a sales call. This flexibility matters more for HVAC than for businesses with flat year-round demand, since the difference between your busiest and slowest month can be dramatic.