Does Voksha text the customer a confirmation after booking an HVAC appointment?

For HVAC Companies

Confirmation follow-up is part of how the booking flow closes the loop with the customer, so they're not left wondering whether their call actually resulted in a scheduled appointment. This matters more in HVAC than in a lot of other service businesses because the customer calling about a no-cool or no-heat situation is often anxious and comparing you against two or three other contractors they're also calling, a clear confirmation with the appointment window reduces the chance they call a competitor five minutes later just to be sure they've got someone coming. The specifics of confirmation delivery, text, email, or both, and how far in advance a reminder goes out before the appointment, are configured as part of your calendar and communication setup, and tie into whichever calendar or field service platform you've connected, since many FSM tools like ServiceTitan or Housecall Pro have their own customer notification systems that can work alongside what Voksha captures on the call. The practical effect for an HVAC company is fewer no-shows and fewer wait, did I actually get on the schedule callbacks, which matters on a day when your dispatcher is trying to route six trucks efficiently and doesn't want a customer calling back to re-confirm something that was already booked. It also gives the customer a written record of what was discussed, useful if there's ever a question later about what was quoted or what time window was promised.