What exactly is included in the $99-a-month Premium plan for a repair shop?
For Auto Repair Shops
Premium includes 150 answered calls a month with $1 per call after that, plus everything a shop's front counter needs from the phone: 24/7 answering so a 6am cold-start battery call or an 11pm breakdown call gets handled the same as a call during business hours, appointment scheduling synced to your calendar (Google Calendar, Outlook, or Calendly) based on technician and bay availability, instant ballpark price estimates for common jobs like brakes, tires, batteries, and oil changes, and lead qualification that captures the details your service advisor would otherwise ask, vehicle year/make/model, symptoms, mileage, and whether it's a drivable or tow-in situation. It also includes native sync with shop management systems like Shopware (Shop-Ware), Mitchell 1, or NAPA Tracs so appointments and vehicle info land in your system without manual re-entry, support for 200-plus languages (useful if your market has a significant Spanish-speaking customer base), and integration with CRMs like Salesforce or HubSpot if you run a multi-location group with centralized lead tracking. What Premium doesn't include is HIPAA or GDPR-tier compliance tooling, that's an Enterprise feature and rarely relevant for a shop that isn't handling protected health information. For a shop taking more than 15 calls a month, which is nearly every operating shop, Premium is the tier where the included call volume and price actually line up with real phone traffic, especially once you count the calls that come from Google Business Profile, your website's click-to-call button, and repeat customers.
Premium includes 150 answered calls a month with $1 per call after that, plus everything a shop's front counter needs from the phone: 24/7 answering so a 6am cold-start battery call or an 11pm breakdown call gets handled the same as a call during business hours, appointment scheduling synced to your calendar (Google Calendar, Outlook, or Calendly) based on technician and bay availability, instant ballpark price estimates for common jobs like brakes, tires, batteries, and oil changes, and lead qualification that captures the details your service advisor would otherwise ask, vehicle year/make/model, symptoms, mileage, and whether it's a drivable or tow-in situation. It also includes native sync with shop management systems like Shopware (Shop-Ware), Mitchell 1, or NAPA Tracs so appointments and vehicle info land in your system without manual re-entry, support for 200-plus languages (useful if your market has a significant Spanish-speaking customer base), and integration with CRMs like Salesforce or HubSpot if you run a multi-location group with centralized lead tracking. What Premium doesn't include is HIPAA or GDPR-tier compliance tooling, that's an Enterprise feature and rarely relevant for a shop that isn't handling protected health information. For a shop taking more than 15 calls a month, which is nearly every operating shop, Premium is the tier where the included call volume and price actually line up with real phone traffic, especially once you count the calls that come from Google Business Profile, your website's click-to-call button, and repeat customers.
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