Does Voksha charge per service bay, per advisor, or just by call volume?

For Auto Repair Shops

Just by call volume, not per bay and not per service advisor. This matters for a repair shop specifically because the people you'd otherwise expect to answer the phone, your technicians, are the ones with the least ability to do it, they can't step away from a lift with grease on their hands to explain brake pricing. Per-seat pricing, which is how many live answering services and call centers bill, would effectively charge you for advisors who aren't even the ones fielding the overflow calls Voksha catches. Whether you run 2 bays or 12, whether you have one service writer or three, cost is driven entirely by call count: Starter at $14/month covers 15 calls, Premium at $99/month covers 150, and Enterprise starts at $990/month with a custom call volume for larger or multi-location operations. Adding a lift or hiring a second technician doesn't change your Voksha bill unless it also drives more call volume. This also means the cost scales sensibly with the business: a busy month with more calls costs more, at a flat $1 overage rate, but a shop that adds capacity without a corresponding jump in phone traffic doesn't pay more for it. Compared against a live answering service that often bills per minute of talk time, or an in-house hire whose salary doesn't flex with how many calls actually come in, the per-call model tracks much more closely with what your phone is actually doing on any given day, especially given how uneven call volume is between a slow Monday and a Saturday morning with three no-starts.