Frequently Asked Questions
Everything you need to know about AI receptionists, how Voksha works, pricing, security, integrations, and more.
Getting Started3 questions
Do I have to change my phone number?
No. You keep your existing business phone number. Simply forward calls to the Voksha number we provide. Setup takes just a few minutes with your phone carrier.
How long does it take to set up Voksha?
Most businesses are up and running in under 5 minutes. Create your account, configure your AI agent, set up call forwarding, and you are live.
Can I customize the AI greeting and responses?
Yes. You fully control the greeting, tone, personality, and instructions. Tell Voksha how to answer, what questions to ask, and how to handle different call types.
How It Works3 questions
How does Voksha AI receptionist work?
Voksha uses advanced AI voice technology to answer calls, understand caller intent, respond naturally, book appointments, capture leads, and provide call summaries. It responds in under 200 milliseconds.
Will callers know they are talking to AI?
Voksha sounds natural and professional. Most callers do not realize it is AI. You can optionally configure transparency disclosures if your industry requires them.
What happens if the AI cannot answer a question?
Voksha recognizes its limits. For questions it cannot handle, it captures the caller details, takes a message, and optionally transfers the call to your team.
Pricing & Billing5 questions
Is there a free trial?
We offer a free demo call so you can experience Voksha live. During onboarding, you also get a 7-day money-back guarantee to make sure it fits your business.
How does Voksha billing work?
Voksha bills monthly. Each plan includes a set number of minutes. You receive alerts as you approach your limit. Overage is billed at $1/minute. No hidden fees.
Do I need to sign a contract?
No contracts. Voksha is month-to-month. Cancel anytime with no penalties or hidden fees.
What happens if I exceed my monthly minutes?
Overage minutes are billed at $1/minute. You receive email alerts at 75% and 90% of your limit. You can upgrade your plan anytime for more included minutes.
How much does Voksha cost compared to a human receptionist?
A full-time receptionist costs $35,000-$50,000+/year. Voksha starts at $49/month ($588/year), a 98% cost reduction, with 24/7 availability and no sick days.
Features & Capabilities4 questions
Can Voksha transfer calls to my team?
Yes. Voksha can transfer calls to specific team members based on the caller need, department, urgency, or time of day. You configure the routing rules.
Can Voksha book appointments into my calendar?
Yes. Voksha integrates with Google Calendar, Outlook, Calendly, and more. It checks real-time availability and books appointments directly into your schedule.
How does after-hours call answering work?
Voksha answers calls 24/7, including nights, weekends, and holidays. It follows your after-hours rules for messages, emergency transfers, and appointment booking.
What languages does Voksha support?
Voksha supports 200+ languages including Spanish, French, Mandarin, Arabic, Hindi, and many more. It can detect the caller language and respond accordingly.
Integrations2 questions
What integrations does Voksha support?
Voksha integrates with 78+ tools including Salesforce, HubSpot, Clio, Google Calendar, Slack, ServiceTitan, Toast, QuickBooks, and more across CRM, scheduling, and POS categories.
Does Voksha work with my CRM?
Yes. Voksha integrates with Salesforce, HubSpot, Zoho, Pipedrive, Clio, and many more. Leads and call data sync automatically into your CRM.
Security & Privacy5 questions
Is Voksha HIPAA compliant?
Yes. Voksha offers HIPAA-ready infrastructure with Business Associate Agreements (BAAs), encrypted PHI storage, and access controls for healthcare businesses.
Does Voksha sell my data?
No. Voksha never sells, shares, or monetizes your business data or caller information. Your data belongs to you. We earn revenue from subscriptions, not data.
How does Voksha encrypt call data?
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. Call recordings, transcripts, and caller information are stored in encrypted databases.
Is Voksha compliant with Canadian privacy laws (PIPEDA)?
Yes. Voksha is PIPEDA-compliant and supports Quebec Law 25. We offer Canadian data residency options and proper consent management for Canadian businesses.
How does Voksha prevent social engineering attacks?
Voksha has built-in defenses against manipulation attempts. The AI recognizes social engineering tactics and prevents unauthorized information disclosure during calls.
Industries3 questions
How does Voksha work for law firms?
Voksha handles legal intake calls, qualifies leads by practice area, schedules consultations, integrates with Clio and legal CRMs, and maintains attorney-client confidentiality.
How does Voksha work for medical clinics?
Voksha handles patient scheduling, answers insurance and office-hour questions, manages after-hours triage calls, and integrates with EHR systems. HIPAA-compliant.
How does Voksha work for restaurants?
Voksha handles reservation calls, answers menu and hours questions, manages takeout orders, and integrates with Toast, Square, Resy, and OpenTable.
AI Technology2 questions
What AI technology does Voksha use?
Voksha uses large language models (LLMs) for understanding, real-time speech-to-text, natural voice synthesis, and custom AI trained on your business context.
Can Voksha handle multiple calls at the same time?
Yes. Unlike a human receptionist who handles one call at a time, Voksha can answer unlimited simultaneous calls. No caller ever gets a busy signal.
Comparisons3 questions
How is Voksha different from traditional answering services?
Voksha uses AI instead of human operators, responding instantly 24/7 with no hold times. It costs 80-90% less, handles unlimited calls, and integrates directly with your tools.
How is Voksha different from virtual receptionists?
Virtual receptionists are remote human workers ($500-$3,000/month). Voksha is AI-powered ($49-$249/month) with instant responses, unlimited calls, and 200+ language support.
What makes Voksha different from other AI receptionists?
Voksha offers sub-200ms response time, 78+ integrations, social engineering protection, call intelligence with sentiment analysis, and plans starting at $49/month.
Still Have Questions?
Try Voksha yourself or reach out to our team. We are happy to help you find the right solution.
Or call our AI demo: 1-888-488-1811