How does it know who to route to?

You tell it. You set simple rules for what kinds of calls go to whom, for example new customers to the owner, existing jobs to the office, and emergencies to the on-call person. Voksha asks what the caller needs and follows those rules.

What if the person I route to doesn't answer?

Voksha captures the caller's name, number, and what they need, and sends it to you by email with an optional text alert, so the caller is never left in voicemail.

Which plan includes custom call routing?

Starter answers every call, captures the caller's details, and follows your call script. Premium adds custom call flows and after-hours emergency routing. Enterprise adds multiple agents and locations.

Can it handle emergency escalation?

Yes, on Premium. You define what counts as an emergency, and Voksha flags those calls and transfers or alerts your on-call person right away.

Can I route calls differently after hours?

Yes. You can treat calls during business hours, after close, on weekends, and on holidays differently, for example taking messages during the day and sending true emergencies to your on-call person at night.

Intelligent Call Forwarding

The Challenge

Why Businesses Choose Voksha.

Calls go to whoever happens to be free, end up in voicemail, or get passed around until the caller gives up. You need every call answered first, then sent to the person who can actually help.

Benefits

How Voksha
Solves This.

Everything you need to transform your phone system.

Routing by Need

Voksha asks what the call is about and routes it by your rules: new jobs to the owner, billing to the office, emergencies to whoever is on call

Business-Hours Rules

Send calls to your team during opening hours and handle them differently after close, on weekends, and on holidays

Nobody Free? Details Captured

If the right person cannot take the call, Voksha captures the caller's details and need and sends you an email or text alert

Emergency Escalation

On Premium, urgent calls are flagged and transferred or alerted to your on-call staff, based on your rules

How It Works

Simple.
Automated. Effective.

01

Voksha Answers

Every call is answered on the first ring, so nobody hits voicemail while your team is busy

02

Finds Out What They Need

Voksha asks the questions in your call script to understand who the caller should speak to

03

Routes by Your Rules

The call is passed to the right person, or the details are captured for them if they are not available

04

You Get the Summary

Every call arrives as an email summary, with an optional text alert to you, so nothing falls through the cracks

Perfect For

Built for Your Business.

Businesses that need intelligent call forwarding.

Small offices with a few key people

Owner-operators who are often on a job

Home service companies with on-call staff

Clinics and practices with a front desk

Businesses with more than one location (Enterprise)

FAQ

Questions About
Intelligent Call Forwarding.

Get started

: You tell it. You set simple rules for what kinds of calls go to whom, for example new customers to the owner, existing jobs to the office, and emergencies to the on-call person. Voksha asks what the caller needs and follows those rules.
: Voksha captures the caller's name, number, and what they need, and sends it to you by email with an optional text alert, so the caller is never left in voicemail.
: Starter answers every call, captures the caller's details, and follows your call script. Premium adds custom call flows and after-hours emergency routing. Enterprise adds multiple agents and locations.
: Yes, on Premium. You define what counts as an emergency, and Voksha flags those calls and transfers or alerts your on-call person right away.
: Yes. You can treat calls during business hours, after close, on weekends, and on holidays differently, for example taking messages during the day and sending true emergencies to your on-call person at night.