Can Voksha separate our sales line from our customer support line so tickets don't get mixed with new leads?

For SaaS Companies

Yes, and this is a common configuration for SaaS companies running both a sales motion and a support function. You can either run two separate phone numbers, one for sales inbound and one for support, each with its own Voksha configuration and routing rules, or run one number with qualification logic upfront that distinguishes the two (asking whether the caller is reaching out about a new account or an existing one) and routes accordingly. A sales call gets qualified and pushed into Salesforce or HubSpot as a lead or opportunity; a support call gets routed into Zendesk, Intercom, or Freshdesk as a ticket, with the caller's account information and issue description captured before it reaches a support agent. Keeping these separated matters for reporting accuracy: mixing new-lead data into your support ticketing system, or support tickets into your sales pipeline, makes both your pipeline forecasting and your support SLA metrics unreliable. It also matters for the caller experience, someone calling because a feature is broken wants a fast path to a support engineer, not to sit through sales qualification questions about budget and company size, and a prospect calling about pricing does not want to be routed through a support ticket queue. Most SaaS companies set this distinction up during initial configuration and rarely need to change it, though it is straightforward to adjust routing rules later if your team structure changes, such as adding a dedicated onboarding line separate from both sales and support.