How does the $1 per call overage work if a TechCrunch or Product Hunt feature spikes our inbound calls overnight?

For SaaS Companies

The overage rate does not change during a spike, it stays a flat $1 per call above your plan's included allotment on every tier, whether the surge is one extra call or two hundred. This matters for SaaS companies specifically because inbound call volume for this industry is unusually spiky: a Product Hunt launch, a TechCrunch or VentureBeat mention, or a viral LinkedIn post from your CEO can 5-10x your normal call volume for 24-72 hours, then drop back to baseline. If your company is on Premium at $99 a month with 150 calls included and a launch day alone generates 300 calls, you pay the base fee plus $1 for each of the 150 calls above your allotment, a predictable $150 rather than a surprise bill or a dropped call because a human team could not scale up in time. This is the opposite of what happens with a human-staffed line during a launch spike, where you either have callers waiting on hold, calls rolling to voicemail, or you are scrambling to pull an AE off their pipeline to answer phones. Because there is no cap on how many calls Voksha can answer in a day, and no requirement to pre-purchase a higher tier before a known launch date, a company can plan for a launch by simply budgeting expected overage costs in advance, or temporarily moving to Enterprise for a custom volume if the launch is expected to sustain elevated call volume for weeks rather than days.