Does it cost extra to route both sales and support calls through the same Voksha number?

For SaaS Companies

No, there is no separate charge for handling multiple call types on one plan, calls are calls regardless of whether they are sales inquiries, support requests, or billing questions, and they all draw from the same included allotment (15 on Starter, 150 on Premium, custom on Enterprise) with the same flat $1 overage rate. What matters more for a SaaS company is not the pricing structure but the routing logic: Voksha can distinguish an inbound sales call asking about pricing and demos from a support call about a bug or outage, and route each accordingly, without needing two separate subscriptions or two separate phone numbers billed independently. That said, many SaaS companies do choose to run sales and support on genuinely separate numbers anyway, not for cost reasons but because it keeps CRM data clean: sales-qualified leads flow into Salesforce or HubSpot as pipeline, while support tickets flow into Zendesk or Intercom as cases, and mixing the two under one workflow creates messy reporting. If you run both through one number, Voksha's qualifying questions and routing logic still separate the two call types at the point of answering, so your sales team is not sifting through support tickets and your support team is not fielding demo requests. Either configuration, one shared number or two separate ones, costs the same per call; the decision comes down to how you want your CRM and ticketing data organized, not budget.