What happens if a journalist or investor calls asking to speak to our CEO?

For SaaS Companies

This is a call type worth configuring explicitly rather than leaving to default routing, since press and investor calls need a different response than a sales or support inquiry, but also need the same verification discipline as any other request for direct access to a senior executive, since impersonating a journalist or investor is itself a known social engineering pretext used to get past screening. Voksha can be configured to recognize this call type and route it to whoever actually handles press and investor relations at your company, a comms lead, an executive assistant, or the CEO's own screening process, rather than either blocking the call outright or connecting a caller directly to the CEO's line without any verification. For an early-stage company without a dedicated PR function, this often means routing to a general inbox or a specific person designated to triage media and investor inquiries, with the caller's name, outlet or firm, and reason for calling captured so that person can decide how to respond rather than the CEO being interrupted mid-meeting for every claimed press inquiry. This matters more for SaaS companies than it might seem: funding announcements, product launches, and security incidents all generate a spike in exactly this call type, and having a defined routing path means a genuine reporter or a real investor gets a fast, professional response, while a caller falsely claiming press credentials to get executive access does not get an unverified shortcut to your CEO.