What happens when a borrower calls asking for a same-day pre-approval letter because they're making an offer?

For Mortgage Brokers

This is a common and genuinely urgent scenario, a borrower whose real estate agent needs a pre-approval letter attached to an offer within hours, and Voksha is configured to recognize and prioritize it rather than treating it as routine qualification. It captures the full qualification details quickly, income, employment, credit range, down payment, target purchase price, and the specific deadline (the offer needs to go in by end of day, for example), and flags it as time-critical, distinct from a general purchase inquiry with no deadline pressure. What it cannot do is actually issue a pre-approval letter itself, since that requires a licensed LO to review the borrower's actual documentation, run credit, and make a determination, work that legitimately needs a human regardless of how fast the phone system responds. The practical value here is speed of triage: instead of this urgent request sitting in a general queue or going to voicemail while the borrower's offer deadline ticks down, it's captured completely and flagged immediately, either warm-transferred to an available LO who can start the pre-approval process right away, or pushed as a priority notification if no one's immediately reachable. Since a huge share of real estate offers in competitive markets require a pre-approval letter attached, and buyers frequently need this same-day or within a couple of hours of finding a house, brokerages that work with real estate agent referral partners often configure this specific scenario, offer deadline plus pre-approval request, as an automatic high-priority flag during setup.