How does Voksha's cost compare to hiring a part-time loan processor to answer phones?

For Mortgage Brokers

A part-time loan processor or intake assistant answering phones 20 to 25 hours a week typically costs $18 to $25/hour plus payroll tax, running $1,600 to $2,700/month for coverage that still stops at close of business and misses weekends entirely, which is when a meaningful share of purchase and refi shoppers actually call. Voksha's Premium plan at $99/month plus flat $1-per-call overage covers 24/7 intake, including the Friday-evening and Saturday-morning calls when borrowers are shopping five lenders at once after work. The financial comparison isn't just the monthly rate: a part-time hire also needs training on your loan programs, your qualification questions, and your LOS before they're productive, has sick days and turnover, and still has to be backed up by someone during lunch or PTO. Voksha doesn't call in sick, doesn't need two weeks of shadowing before it can ask about credit score and down payment accurately, and scales instantly during a refi surge without you posting a job listing. Where a human loan processor still wins is judgment calls that require licensed MLO discretion, structuring a loan scenario, negotiating terms, or making a credit decision, none of which Voksha does. The realistic setup for most brokerages is Voksha handling intake, qualification, and scheduling around the clock, with the processor or LO focused on file work and closings instead of picking up every ringing line.