Does Voksha charge extra for after-hours or weekend mortgage calls?

For Mortgage Brokers

No. Voksha's pricing is flat regardless of when a call comes in: your monthly plan fee (Starter at $14, Premium at $99, or custom Enterprise volume from $990) plus $1 per call beyond your included allotment, whether that call lands at 10am on a Tuesday or 9pm on a Friday. This matters specifically in mortgage because after-hours and weekend calls aren't edge cases here, they're a large share of total volume. Borrowers shop rates after their day job ends, and Saturday morning is a common window for purchase buyers who just left an open house to start calling lenders. Most traditional live answering services and staffing agencies charge a premium for evening, weekend, or holiday coverage, sometimes 1.5x to 2x the standard per-minute rate, precisely because that's when it's hardest to staff a human answering line. Since Voksha is software, not a shift-based labor pool, there's no surge pricing tied to time of day. A call at 9pm Friday, the exact scenario where a borrower would otherwise hit your voicemail and call the next lender on their list, costs the same flat dollar as a call at 11am on a Wednesday. For brokers whose after-hours volume is significant, and industry data consistently shows a large share of borrower research and initial contact happens outside 9-to-5, this flat structure is often the single biggest cost advantage over staffed alternatives.